A retired friend told me recently how she made an excellent living in the old days, by being a waitperson during the years of raising a family.
“I was good at it. My aunt trained me,” she said. “I was pleasant and paid close attention to my customers’ tables without obviously staring at them. With my ‘regulars,’ I remembered what their preferences were. That impressed them. I pampered them without fussing and I was thoughtful and kind.
It was just a matter of good manners carried a little further. It works very well. I was more than civil to my coworkers and often stepped in to help when it was needed. We all wanted to get the food to the table while it was still hot. Of course, in return, they responded with the same kindness. I loved my customers, my work, the wait staff, and the results it brought.”
When any query is raised about improving work performance, training, and education are always at the top of the list. It’s unfortunate, but not everyone was raised with good manners and showed consideration for others.
In communities, serving older adults it is imperative to display those fine qualities along with the professional skills learned for fulfilling your responsibility. Residents receiving physical help are in dire need of kindness and consideration.
Coworkers who are sometimes overworked and may have personal problems of their own running around in their heads, also appreciate a helping hand from another teammate. That kind of relationship with a coworker builds commitment to the job and the community.
A few minutes of chit-chat creates cultural conditioning, shows respect, and establishes trust between coworkers. These may seem like small doings but they are important social skills that make a better environment. Employees stay on the job when they are content with their working relationships.
Kind Dining® training curriculum has impressed companies with the value of educated, multi-skilled, kind, and civil employees.
It is commonly understood that well-trained employees, confident in their work, remain on the job much longer than those without proper training. Our online courses are for your full and part-time, direct care workers, and managers.
Our training sessions are experiential. We train by using action, reflection, application, and performance.
All employees build empathy to respect the aging process by using kindness to connect with residents. They also learn to build solid, trusting relationships with their coworkers.
We teach personal and professional skills that improve the lives of your residents while improving the lives of those who serve them.
Be ♥ Kind Tip: Help residents feel they made the right decision by moving into your community. Remember you are the face of the organization.