Do your food servers know the crucial role they play as they interact with residents during mealtimes?

Do they know kindness is one of the skills needed to play that role successfully?

Many residents and even other staff suffer from an emotional disconnect in workplace relationships when kindness is ignored. We all know mealtimes are the best chance your organization has to impress your diners with an experience they will delight in repeating to other potential residents.

That experience should have kindness teamed with the serving skills each of your staff carries. They must always remember that their service enables you to have full capacity in a competitive marketplace.

Speaking of kindness, did you know Japan started a World Kindness Day, soon observed by the USA, Canada, Australia, Nigeria, the United Arab Emirates, and later Singapore, Italy, and India joined in?

Japan is commonly known as the world’s most polite country with its tradition of selfless hospitality. (Wouldn’t it be great to have your community known as the kindest?) They emphasize the necessity of a global kindness movement.

Think of the impact, that following their lead can have on your community when the staff accepts the challenge and agrees to support the interplay of kindness. It is also commonly known that intentional acts of kindness start a ripple reaction that will affect the thoughts and feelings of those on the receiving end. It affects the giver, too. Picture a cascade of kindness in your community.

With a career that began in the hospitality business before working in healthcare, I’m more excited than ever to work with communities that step out of the past and into the future. They transform their dining styles of service.

Skills and positive attitudes in staff behavior make a huge difference to a newcomer who is acclimating to the community.

A small kindness, even a smile extends a feeling of welcome to a new resident nervous about her choice of a home. Striking up a meaningful conversation is the beginning of building a solid relationship that will reinforce a sense of comfort and belonging. Actively listen to their reply so you can ask a follow-up question. Show that you are sincere in your interest.

Kindness is a skill that has a powerful influence yet is easily learned when introduced in training and refreshing sessions. It is a skill that can be incorporated with Kind Dining® curriculum that includes other skills going hand in hand. These are skills that can lead to making your community known as the kindest community available!

Be ♥ Kind Tip: Make every day in your community a reflection of World Kindness Day.