A friend told me recently that while having lunch at a local café, she overheard this conversation from the booth next to hers and could hardly wait to repeat it to me.

“I just found a larger senior living community with more amenities than where my mom is living. I researched it thoroughly, and when I told her about it, and all the extras offered that she doesn’t have, guess what she said? ‘No, thank you. I love where I am now. I’ve made new friends that I won’t leave them behind. Our group meets every day at noon for lunch, and we have the best time!  Mike always has a funny story to tell, and Maryann comes up with one interesting subject or another. She’s a writer, you know. We make plans and go to whatever special program is happening for the day. After dinner together, we get a card game going. That is the most fun! No, dear. Thank you, but I’m having more fun than in the old neighborhood, so I’m not going anywhere.’ I was surprised to hear her so enthused. It’s the happiest I’ve seen her in a long time.”

Her lunch companion replied. “So, you don’t have to feel guilty about encouraging her to sell up and move into the senior community?”

“Feel guilty? I’m collecting congratulations and applause. She went on to tell me how easy her life is now. Huge amounts of work and household responsibilities are gone. No more lonely nights. Replaced with fun time. She has even taken up genealogy to research the family line. I’ve never seen my mother so engaged in living! Really. The staff are all nice and friendly, even to family visitors. She has staff favorites that she now tells me about. She knows who is going to college and who will be a grandma for the first time. My mother has become amazing. All thanks go to her senior living community ‘family’ as she calls them.”

Our Kind Dining® training curriculum was designed to create that true home feeling for your residents that comes from how your staff interacts with them and each other. Once seniors move into your community, it is the warmth of caring that comes, especially from your food serving team, that makes them feel at home. Offer training to your employees to hone the skills that achieve the results you want for your company. Well-trained employees are a powerful asset. Invest in your staff and save the cost of hiring new employees. Keep in mind that happy residents don’t move out!

Cindy has a passion for food and hospitality and a unique approach to it. When you hire her to train your staff virtually, she will bring the energy and expertise that reinvigorates your entire organization to embrace customer service with a new mindset that produces positive results”.

Kind Dining – Hospitality makes the difference!

B♥ Kind Tip: Encourage your staff to show they care by interacting with your residents.