“Well, now that you have been on the job, let’s see...6 months, what do you think?” Laura asked Susan, the newcomer to the senior living community food service team. “Do you have an hour? I have lots to say for an answer.” Susan replied in a joking manner. “I’m...
Do you know a resident’s toughest challenge today?
What are the toughest problems older adults face in their communities today? It isn’t the lack of a swimming pool or a 5-star restaurant. Loneliness and isolation are at the top of the list. They are two challenges that became prevalent during the coronavirus pandemic...
Does your staff help new residents feel at home?
I am delighted when friends of mine, knowing my passion for my work, bring personal stories and feedback to me from the retirement and assisted living industry. This is another recent one that reinforces the importance of my beliefs in the training curriculum I’ve...
Is thoughtfulness part of your serving staff’s daily routine?
Moving into a new home can be strange and difficult for anyone at any time. Making your last move into a senior living community, knowing it is the last time you will change your residence, can be unsettling. This change in a new resident’s life can be scary,...
Do your coworkers extend the hand of friendship to one another?
Many friendships are formed and carried through long periods over the lunch/dinner table. ‘Let’s meet for lunch’ is a common phrase that indicates wanting to spend some time with a friend. It’s nice to have lunch served to you but it’s the friendship that is the...
Do your coworkers form friendships with residents?
After an exchange of comments about friendships in today’s world, this true story came to me: “UPS in my neck of the woods, otherwise called a neighborhood, many of us have formed an unusual friendship . . with the UPS driver! He is so friendly, considerate,...
Is your staff aware of the importance of social interaction?
Joyce was talking on the phone with her long-time and long-distance friend David. He lives in the northeast, and she lives in the southeast in the same town as his mother. They grew up together, and though they married and had lived far apart, they always...
Does your staff know socializing tends to improve a senior’s health?
Healthy people who enjoy living solo know when it is time to be social and mix with friends. Living in a senior living community makes it easy. All a resident needs to do is step outside their apartment home and head for the dining room or to a planned activity event....
Does your staff notice lonely residents in your community?
“Whenever I am filling out forms and asked if I live alone, I always fill in the blank space with ‘Yes’, and somewhere near it, I write ‘by choice’. The form taker always asks what I mean. I explain that I like to be alone. It is solitude after years of too many...
Does your staff notice any residents feeling lonely in your community?
There are no reasons to be lonely when you live in an Independent or Assisted Living community. Yet many residents have become lonely despite being closely surrounded by others in their age range and various life-enrichment activities to appeal to their interests....
Does your food serving team feel they belong in your organization?
“I know many people, women in particular, will stay home with a salad in front of them rather than eat in a restaurant alone. I am not one of those people. I love it because I hear the best stories by listening in on what is being said around me.” A writer friend...
Do your food servers treat every resident the same?
Some of the best information comes to me from friends overhearing conversations at lunchtime in restaurants. This conversation came to me from a friend: “When are they going to understand that I am not my grandmother? I am their grandmother. I am different and...
Do your employees carry a sense of belonging?
The human emotion of that “sense of belonging” does not fade away after graduating high school, raising a family, and/or fulfilling a career. It remains with us as long as we breathe. As many seniors choose to shed household ownership responsibilities to live in a...
Do your food servers and caregivers think of their work as a calling?
Assisted Living and Long Term Care communities may have different regulations than Senior Independent Living communities but many similar responsibilities make one community stand out from its neighbor. It’s a time when those regulations and also policies are updated...
Do your LTC employees stumble along, learning from mistakes made?
“While I stand in line to buy a cup of coffee at a ridiculous price to drink while I run errands, I wonder why I do these dumb things. I could easily have made a whole pot at home.” This woman’s story came to me. “You may know that I work in an assisted living...
Does your food serving team bring holiday cheer along with the meals?
It’s a Wonderful Life, Miracle on 34th Street, A Christmas Carol, Little Women, and Rudolph, the Red Nosed Reindeer are a few from a long list of stories of Christmas where kindness wins the day. Winter Holidays, no matter which one you celebrate, are a time for...
What do your food servers see during the Holidays?
Close your eyes, think of the Winter Holidays coming up, and what do you see? Perhaps a Christmas tree in the background, hear Christmas carols being sung, but you ‘see’ family and friends gathered around a festive dinner table, no matter which holiday you celebrate....
What makes your residents truly feel like they belong to your community?
Once the experience of moving into an Independent Living Community happens, the older person has found a place to belong, enjoy, and begin a new chapter in life. There comes a time to let younger families take care of house maintenance, repairs, and household...
Does your staff create the sense of belonging in your community?
Stories come to me from all directions. As soon as my career choice is known, someone has a story for me. This one came from the laundromat while the woman’s dryer at home was being repaired or replaced. “My mother-in-law is way ahead of us. She announced last week...
Do your food servers notice when a resident has lost her appetite?
According to the U.S. Census Bureau, approximately one-third of all older adults live solo. Many of these people are lonely, which can happen even when surrounded by others, as in a senior independent living community. Not all widows have the confidence to approach...
Does loneliness linger in your community?
“It’s probably a reflection of my own, if I may say, loneliness.” This quote is from the famous American artist Edward Hopper (1882–1967). He was a master at conveying loneliness and isolation in his paintings. To look at them is to feel loneliness seeping into your...
Does your food serving team still find value in the work they do?
Changing how you look at something changes your whole perspective. That is a key phrase to removing burnout from your long-term care and senior independent living community workforce. From grocery stores to art galleries, changing your product around gives your...
Do you ever ask if training for all staff is really necessary?
A friend told me about running into a woman she used to work with while she was out shopping. The woman looked terrible! She asked if she had been ill. “No,” the woman replied, “just tired of the same old job, the same old complaints, and the same old me.” My friend...
Do any of your residents still feel isolated now that the pandemic has faded?
One of the huge negatives left behind after the pandemic faded is isolation. So many residents who enjoyed the camaraderie of living in an independent living community still have that sense of being left out. Many elders didn’t have a chance to bond with other...
Do you remember the best parties you attended?
It’s like a party! When you entertain, you want your guests to feel special to have received an invitation to your home. You prepare foods and beverages that entice, tempt an appetite, please the eye, and you serve a variety so there is a choice. You want your guests...
Does your company management attend onboarding training sessions?
David and Matthew were driving to their usual Saturday morning basketball game to stay in healthy condition. Both worked in the management department of different long-term care communities but discussed problems and ideas because their workplace routines were...
Is your company ready for Gen Z gig employees?
Because many retirement and assisted living communities are shy of the number of employees needed to keep their community running smoothly, many are resorting to hiring gig workers. After your company has responded to excellent training for its food servers and...
Are your employees surprised by your training sessions?
“Our last training session took an unexpected turn this time. I was quite surprised at first. When I gave it some thought, it all made sense.” Kelly spoke with her usual enthusiasm. She and her mentor Coleen were enjoying lunch at their favorite bistro in town....
Are your food servers passionate about food?
Your food serving team is the most powerful segment of the senior care community! Their work responsibility begins long before the salad is washed or onion is tossed into a pot. Your registered dietitian might be busy researching and choosing foods for individuals who...
Are potential residents turned away from your community for lack of staff?
It’s a tragedy when older adults are turned away from becoming part of your community, not because you have full occupancy but because there are not enough staff to tend to them. Occupancy in long-term care communities has dropped drastically recently. Often the lack...
Do you show a kindness to someone every day?
When talking about the travel we did when being much younger, my friend, who prefers traveling solo, and has since she was 14 years old, told me about a time flying to England 40 years later. When she boarded the airplane, she settled in, delighted to have made early...
Do your employees practice kindness on each other?
“It’s Spring! Walking in the park to find a bench and have lunch was a great idea, Kelly! I’m bursting to tell you what happened to me since we had lunch together last month. Even at my age, I’m still learning new lessons to apply to my everyday living.” Colleen said....
Do you remember a kindness someone did for you?
It may be a small kindness for you to give, but it is a major kindness when received. There are many small things we do throughout the day that we don’t think of as being important. The person on the other end of your thoughtfulness may see it as major helpfulness....