by Cindy Heilman | Leadership, Resident Centered Dining Service, Retain Staff
It’s a tragedy when older adults are turned away from becoming part of your community, not because you have full occupancy but because there are not enough staff to tend to them. Occupancy in long-term care communities has dropped drastically recently. Often the lack of good training is the reason for some employees to leave a community, especially if they have not been a member of the staff long enough to build a commitment to the residents, other employees, and the company. Kind Dining♥ training courses show the way for new employees to find their purpose in their community through education and practice. Developing good work habits and learning to give and receive help from fellow employees builds relationships in the workplace. These actions add to a person’s enjoyment of coming to work each day. They build self-confidence and nurture the desire to do better. This leads the employees to love the work they do. It will also lead to learning and extending kindness to their coworkers and the residents they are in contact with each day.
For employees who have been members of your community for a long time, participating in the Kind Dining♥ training refreshes their work ethic, introduces new ways to work smarter, and with intention, and creates bonding with other team workers. Training is vital in keeping your staff from leaving to search for a better company that invests in them by way of education.
When an excellent training program is available in the company, it will attract candidates who want to be part of your community. The pandemic has shown a lack of good candidates to hire, but a new generation is now seeking to enter senior care. It benefits your company to show why this young generation would want to be in your workforce. Kind Dining♥ training modules are now available online. We will help you to keep your food servers, your newly hired employees, and all your employees to be an educated, invested team. A well-trained team helps your community to stand out from all others with employees who have learned to be dedicated to their work.
Be♥ Kind Tip: Invest in your employees by way of a good training curriculum.
by Cindy Heilman | Build Communities of Belonging, Leadership, Resident Centered Dining Service
When talking about the travel we did when being much younger, my friend, who prefers traveling solo, and has since she was 14 years old, told me about a time flying to England 40 years later. When she boarded the airplane, she settled in, delighted to have made early plans to get the window seat. It wasn’t long before her seatmates, a mother and a young child sat down. The woman looked all around, hoping to find three seats together so her husband could join them for the long, seven-hour flight. He sat across the aisle, a row back, in the middle of two grumpy-looking, complaining men, on either side of him. My friend, remembering how important it was for the family to be together when she was young and married, offered to move. She would exchange her precious window seat so the husband could join them.
Keeping an eye on all her passengers, as flight attendants do, she came over to my friend and remarked. “That was very kind of you to give up a window seat for that family. It’s quite unusual to see that on a flight. Thank you.”
My friend just acknowledged the compliment, surprised that anyone had even noticed. As soon as dinner was over and the trays cleared away, the same flight attendant came to her row. She leaned in and handed a napkin-wrapped bottle of wine to her, the same white wine she had at dinner. “Just a little thank-you gift,” she said. “It’s so nice to see kindness.” Without any fuss, she went back to her duties.
Kindness generates kindness. What seemed a small thing to my friend was enormous to the family and impressive to the flight attendant. Of course, my friend wasn’t thinking about any acknowledgment or reward, it only seemed the right thing to do. It may have been a small thing that the flight attendant responded to, but it is still remembered by her many years later.
It doesn’t take a college degree or years of training, just a mention during the employees’ weekly discussion or training session. Remember to be kind. When one employee performs a kindness it will reverberate.
Kind Dining♥ training was designed to assist you in honing the skills not just of your food serving team, but all your employees, in building communication between coworkers, residents, and management, using cross-training exercises. These training sessions, now available online, focus on working smarter, with intention. The sessions are friendly and supportive. Change begrudging attitudes to employees who love to come to every work day. Encourage them to show kindness to all people. Take a close look at your food service team and realize how important they are to your residents, to each other, and the success of your company.
Be♥ Kind Tip: Kindness that is practiced grows into a natural way of life.
