Do your employees carry a sense of belonging?

Do your employees carry a sense of belonging?

Human pyramid paper doll people

The human emotion of that “sense of belonging” does not fade away after graduating high school, raising a family, and/or fulfilling a career. It remains with us as long as we breathe. As many seniors choose to shed household ownership responsibilities to live in a senior living community, they will look for the one place that says, “I belong here.” A major vibe they absorb as they visit your community for the first time is the sense of your staff feeling as if they belong. Those vibes emanate from the relationship employees have with each other and their relationship with the residents they serve. A staff that is well trained to work as a team and knows the importance of performing as a team will exhibit that sense of belonging naturally. This team completely accepts and respects each other, willing to jump in to gladly help when needed and without waiting to be asked. It’s a team whose individuals are alert, aware, and committed.

Once team members develop these qualities through training curriculum and practice, each member’s behavior, attitude, and belief will alter to conform to the team’s goals. If their work began as an unskilled job, the influence of team education, adding skills learned, will guide them to work with intention. As their work performance improves and progresses, they will experience a sense of belonging. This feeling is what employees rely on to commit to their organization for the long term. 

That sense of belonging with residents encourages them to join in the various social activities, appear at events, and stop at a table during lunchtime to chat with others. Knowing you belong builds self-confidence and a sense of security. It even extends to welcoming new residents, showing that you chose the right community; you belong there and are a contented, happy resident. Living where you belong dissolves anxiety, depression, and loneliness. It supports excellent physical and mental health.

Kind Dining ® designed its’ training curriculum and hands-on exercises, knowing that it is in the organization’s best interest to ensure a well-trained staff. The results are employees confident to see their work as a ‘calling’ and to know it as a way of life. They take pride in their efforts to do a little bit more to make life better for residents and coworkers.

Kind Dining® nourishes a desire in participants to continue honing their skills, expanding their education, and securing their sense of belonging.

Learn how Kind Dining® Training can transform the dining experience in your community here.

Be ♥ Kind Tip: Residents need to feel they belong in your community. 

Do you continue your education every day?

Do you continue your education every day?

It seems multicultural and multiracial items are in headline news every day. Retirement living and long term care residents are more multiracial and multicultural than in the recent past. Today’s retiring seniors are widely traveled and exposed to other cultures by the choices they made in how they lived their lives. Travel, communication, and TV have opened the doors for Americans to learn about people from faraway places and in return, many immigrants have become American citizens. In order to accommodate and welcome seniors with different traditions that retirement communities have seen in our parents’ generation, it is time to continue the education of your food serving teams in your community. They hold the keys to the hospitality your community provides. They are the key to the success of your community.

Each Kind Dining® class is unique depending on the mix of age, gender, culture, and work experience of the participants. The curriculum is consistent with expanded avenues but responds in strength where your group needs it most. With the new generation of residents, even previously trained food servers will benefit from retraining and coaching. Educated and trained individuals are about community and community means belonging to a group. It is vital that food servers are aware they are part of that group. Further, teamwork is a goal for food servers to achieve with their coworkers. The food serving team is important to your company’s reputation; how they serve meals matters! 

Food servers can encourage residents to talk about their traditions and uniqueness in order to begin conversations and to gain knowledge. The friendlier food servers appear while performing their service, the more at home residents will feel. It’s significant for residents of cultures new to the community, to attain that homey feeling. Empathy from your food serving team tends to boost hospitality and kindness. It is easy to misunderstand culture staff are not familiar with but if they are alert and aware, potential misunderstandings can be avoided. Body language plays a major role in avoiding social disasters. A resident is less likely to react negatively when the food server is obviously appearing in a kind and considerate manner. Remember to smile, make eye contact with the resident you are serving, share a kind word, and call them by name.

Our B♥ Kind® Tip:  Food servers help residents overcome feeling isolated, yet still have a sense of belonging.