Do you lose good employees for lack of good supervisors?

Do you lose good employees for lack of good supervisors?

“Does this new management team take care of us employees as we take care of our residents? No, I’ll answer for you.

As you know, I’m unhappy and have been for the last six months since the new, upper regime moved in.

I’ve brought my concerns to the bosses hoping to discuss some problems with them. I was sincere and wanted to get answers to my questions. They have canceled our discussion and training meetings and I haven’t heard a word from anyone at the top.”

A friend was eavesdropping at the park listening to two women sitting on the next bench feeding the pigeons.

One of them was obviously upset.

“What can you do? Her companion asked.

“I know exactly what I can, and will do.

I’m taking my eight years of skill and experience and going to our competitor on the other side of town.

I’ve already spoken to a woman I know who works there. She’s quite happy and content with their work schedules, responsibilities, training/discussion sessions, and management, and she’s even content with her paycheck.

That says a lot!” she laughingly replied.

Any employee who has concerns about work and takes those concerns to a supervisor shows evidence of being a responsible worker.  A knowledgeable supervisor with good leadership qualities would appreciate it.

Employees have private lives too, with their own families to look after.

When occupational issues arise for them, they need to be addressed. It’s important to keep stress from building up or burn-out forcing a good employee to feel they need to quit their job.

Health problems can result. That should not happen to any employee. Issues can be avoided with discussions and compassion.

The Kind Dining® Experience in Senior Living Communities is vital to improve the health and well-being of employees. That includes residents and staff.

We believe our training sessions help build relationships in ways that improve our communities.  Again, that improvement is for residents and all employees.

Our passion is to improve the work experience for staff serving meals, and residents receiving them.

We do this with education that involves kindness, civility, and empathy because we also believe that hospitality is healthcare. 

Actually, training never ends. It continues to educate employees about changes, adjustments, new ideas, and ways to improve their work performance. It builds communication skills necessary for a community that feels like family.

Be Kind Tip: The employee who brings a problem to a supervisor is a responsible employee.

 Is it time for change and celebrations?

 Is it time for change and celebrations?

It’s important to continue having celebrations in this time of extreme caution and stress. Have you ever been in a restaurant when the table or two over from you received a cake lit with candles and the wait staff singing Happy Birthday? Didn’t it make you and the other diners around smile, maybe applaud or even join in the song? Maybe this is needed now, especially in today’s senior living community.

Happiness overflows to everyone that touches the celebration. Knowing the occasion, the kitchen will be joyful in preparing a special meal or cake, the food server in bringing it to the resident and everyone it passes will smile. Adding a balloon to the food cart is adding some fun.

Fine Dining® coaches the food serving team to work together in bringing a bit of joy at a time when it is most needed. It’s impossible to have a grim face when bringing a special celebration cake to a resident, so the food server gets to feel joyful, too.

It isn’t necessary that celebrating be confined to one resident. One night can be titled a “Jungle Safari Night” when the chef prepares kabobs, lots of fresh vegetables, and desserts with bananas or coconut to fit in with the theme.  Elephant or monkey paper napkins can be used. Food servers can wear straw pith helmets or animal striped visors to join in the fun. Residents can use a little silly with all they have been enduring.

At your food serving staff meeting, invite your food serving team to come up with ideas for themes and how they can work it into their daily routine without disruption. Appealing to them at the planning stage encourages them to add their enthusiasm and makes your food servers a part of the overall team. This creates a bonding effect that guides the plan’s progress in a smooth way. It boosts morale and inspires a working team at a time when they can use the camaraderie. This in turn will strengthen your efforts toward person-directed culture change. Studies show staff empowerment is the key to leadership practices and decentralizes decision making. This shift to include the food serving staff to be part of change and responsibility leads to higher rates of staff retention and lower turnover. This makes for a stronger company and higher company values.

Our B Kind® Tip: Kind Dining® coaching encourages leadership when you are brave enough to make positive changes.